Return & Cancellation Right
At SaddleVie™, customer satisfaction is our top priority. If you are not completely satisfied with your purchase of our SaddleVie natural leather salve, you can request a return within 14 days of receiving your order.
Return Conditions
To be eligible for a return:
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The item must be unused, unopened, and in its original condition for hygiene and safety reasons.
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The item must be in its original packaging.
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You must provide a proof of purchase or order number.
Note: Return shipping costs are the responsibility of the customer, unless the item was received defective or due to an error on our part.
Damaged or Defective Items
If your jar of SaddleVie™ arrives damaged, broken, or defective, please contact us immediately (within 48 hours of delivery) at info@saddlevie.com with a photo of the damaged product and your order number. We will gladly send a free replacement or issue a full refund.
Refund Process
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 to 10 business days.